Terms & Conditions – CBD Travel
  • 1800 889 036 | 03 9654 9529

Terms & Conditions

CBD travel is an agency supplying the third party products and sell these products on behalf of the airlines /hotels and other service providers. Every effort is made to select the reputed partners however all the service issues shall be solely and directly be taken up with service provider and we hold no decision taking authority of any regard in case of non-compliance of the service.

Airline Bookings

• Airfares quoted are subject to change, withdrawal or alteration by airlines without notice until tickets has been issued & paid for.

• We shall not be liable for the cancellation of any services, or bankruptcy by third company providers, including all airlines.

Airline Bookings

• Names as they appear on passport must match the names on the reservation in exact format, in case of any lapse amendment fee may be applicable.

• Passengers are solely responsible for all the Passport & Visa(including Transit) Requirements.

• Visas may be required to your destination travel based on your passport holdings. Please contact the respective embassy well before commencing your journey to ensure a pleasant and safe journey.

• You must take into account the health requirements of your destination country.

• Any change request arising due to any of the Visa/ Transit Visa/ Passport minimum Validity / Name changes or any similar requests will be actioned as per our Cancellation & Refund fee Policy.

Reconfirmation

• Please reconfirm your reservation status with the airlines atleast 72 hours prior your travel. In case of any changes you must request the airlines to provide you with the new reservation confirmation to travel with.

Credit Card Fees:

• MasterCard and Visa incur a fee of 2% (issued by banks), for all payments made by the Credit card or devbit card by you, you consent that you will not make any chargeback as well as no claim will be made to request the reversal of Credit Card fees while applying for refunds. Credit card surcharges apply when paying by credit card as well as debit cards.

Reissue Fee:

• Any Date change or schedule change will be considered as reissue and will be charged at AU$ 150 in addition to the airlines fee applicable on your confirmed ticket. After Departure & No Show charges apply where the changes are requested after the flight departure and can be substantially high.

Cancellation Fee:

• CBD Travel charges AU$150 per person on adult ticket and AU$100 on child ticket for any cancellation of any component of your travel flight in addition to any cancellation fee that may be imposed by the Airlines.

• Infant tickets are non-refundable at all times.

Refund Fee:

• CBD Travel charges AU$150 per person on adult ticket and AU$100 on child ticket for any cancellation of any component of your travel flight in addition to any cancellation fee that may be imposed by the Airlines.
• Infant tickets are non-refundable at all times.

Baggage Information:

• Please check and confirm the baggage allowance on your booked fare, before ticket confirmation & varies from airlines to airlines.

Travel Insurance:

• We recommend to keep your travel insurance with you as this helps you with heaps of saving during any unscheduled changes.

Service Guarantee

Our booking and advisory services come with a guarantee that:

  • They will be provided with due care and skill
  • They will be reasonably fit for the specified purpose
  • They can reasonably be expected to achieve the desired result
  • They will be provided within a reasonable time.

If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law.

Acknowledgement:

You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

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